Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, including:

• Account Information: Name, email address, and password when you create an account
• Property Information: Property addresses, HOA names, and related details you enter
• Uploaded Documents: HOA documents (CCRs, financials) you upload for analysis
• Payment Information: Credit card details processed securely through Stripe
• Usage Data: Information about how you use our service, including analyses performed

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process your HOA documents and generate AI-powered analyses
• Process payments and manage subscriptions
• Send you technical notices, updates, and support messages
• Build and improve our HOA database for better autocomplete suggestions
• Detect and prevent fraud and abuse
• Comply with legal obligations

3. AI Processing and Data Usage

When you upload documents for analysis, we use OpenAI's GPT models to process and analyze the content. Your documents are transmitted securely and processed in accordance with OpenAI's data usage policies. We do not use your personal documents to train AI models. The analysis results are stored in your account for your reference.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (Supabase, Stripe, OpenAI, Vercel)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share information

5. HOA Community Database

We build a crowdsourced database of HOA communities based on user submissions. This database includes HOA names, locations, and aggregated metrics (average fees, scores). Individual user data and uploaded documents are kept private and not shared publicly. Only aggregated, anonymized data contributes to community profiles.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Row Level Security (RLS) policies in our database
• Secure authentication with Supabase Auth
• Regular security audits and updates
• Limited access to personal data by employees

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Export: Download your data in a portable format
• Opt-out: Unsubscribe from marketing communications

8. Data Retention

We retain your information for as long as your account is active or as needed to provide services. When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required for legal or operational purposes.

9. Cookies and Tracking

We use cookies and similar tracking technologies to provide functionality, understand usage patterns, and improve our services. You can control cookies through your browser settings.

10. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

11. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us through the support options available on our website.